Refund & Return Policy

We want you to be happy with your purchase. If you are not satisfied with your order, you may have the right to return it in accordance with the terms below and applicable consumer protection laws.

14-Day Right of Withdrawal

We offer a 14-day return policy. If you are a consumer purchasing online, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.

The 14-day period begins on the day after you receive or collect your order.

Eligibility

To return an item under the right of withdrawal, the bracelet should be returned in the condition in which you received it, together with its original packaging where reasonably possible.

You may examine the bracelet in a way that is reasonably necessary to determine its nature, characteristics and functionality, in the same way you could in a store. If the item has been handled beyond what is reasonably necessary to inspect it, we may be entitled to deduct an amount corresponding to any reduction in value, where permitted by law.

How to Start a Return

To exercise your right of withdrawal, please contact us at info@bryndalh.com and include your order number.

We will provide you with the information needed to complete your return.

Return Costs & Shipping

The customer is responsible for the direct cost of returning an unwanted item when exercising the right of withdrawal, unless otherwise required by applicable law.

If the item is faulty, damaged upon arrival, or you received the wrong item, please contact us before returning it. We will assist you in accordance with your statutory consumer rights.

Refunds

Once we have received the returned item, we will process your refund to the original payment method.

When you exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the cost of our standard delivery option. Any additional cost resulting from choosing a more expensive delivery option is not refundable.

Refunds will be made within the applicable legal timeframe. Your payment provider may require additional time before the refund appears in your account.

Damaged or Faulty Products

Please inspect your order when you receive it and contact us as soon as reasonably possible if your bracelet is damaged, defective, or if you have received the wrong item.

Please include photographs of the product and packaging where possible, as this can help us assess the issue.

Your statutory consumer rights regarding faulty products are not affected by this policy.

Returns Within the European Union

Consumers within the European Union generally have a statutory 14-day right of withdrawal when purchasing goods online.

To exercise this right, you must clearly inform us that you wish to withdraw from your purchase within the applicable withdrawal period. You may do this by contacting us by email.

Your statutory consumer rights remain unaffected by this policy.

Order Cancellations

We may cancel an order if there is an obvious error in the price, product information or availability.

If payment has already been processed for an order that we cancel, you will receive a full refund.

Contact

For questions regarding returns, refunds or your right of withdrawal, please contact us at:

Email: info@bryndalh.com